Refund Terms

Welcome to SELVARION. We are committed to ensuring your satisfaction with our products and services. This Refund Terms document outlines the conditions and procedures for obtaining a refund from SELVARION.

1. Eligibility for Refunds

Refunds are issued under the following conditions:

• The request for a refund is made within 30 days of the purchase date.
• The product is unused and in the same condition that you received it.
• Proof of purchase, such as a receipt or order number, is provided.

2. Non-refundable Items

Certain types of goods and services are exempt from being eligible for a refund, including:

• Gift cards or vouchers.
• Downloadable software products once the download has been initiated.
• Customized or personal items, unless they arrive damaged or defective.

3. Refund Process

To initiate a refund, follow these steps:

1. Contact our customer support team at [email protected] to request a refund.
2. Provide your order number and reason for the refund request.
3. Ship the product back to us at the address provided by our support team.
4. Upon receipt and inspection of the returned product, a refund will be processed to your original method of payment within 14 business days.

4. Late or Missing Refunds

If you haven’t received a refund in the expected time frame, please:

• Check your bank account again.
• Contact your credit card company, as there might be a processing delay.
• Contact your bank for further information.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

5. Changes to Refund Terms

SELVARION reserves the right to amend these refund terms at any time. Any changes will be updated on this page.

6. Contact Us

If you have any questions regarding our refund policy, please contact us at [email protected].